phl163 Privacy Policy – How We Handle Your Personal Data

phl163 is the operator of the online gaming platform available at phl163.best. In this Privacy Policy, references to "phl163", "we", "us" and "our" mean the phl163 platform operator. References to "you" and "your" mean any individual who accesses phl163.best, creates a phl163 account or uses any service available on the platform.

This Privacy Policy applies to all personal data collected through the phl163 platform, including information collected during account registration, identity verification, deposits and withdrawals, customer support interactions, game activity and visits to phl163.best. It applies to Filipino residents and to anyone accessing the phl163 platform from within the Philippines.

phl163 acts as a Personal Information Controller under Republic Act 10173 (the Data Privacy Act of 2012) with respect to the personal data it collects and processes. Where phl163 engages third-party service providers to process data on its behalf, those providers act as Personal Information Processors and are contractually bound to handle your data only as instructed by phl163 and in compliance with applicable Philippine law.

phl163 collects personal data in several ways and for different purposes. The categories of data we collect include:

Registration Data

When you create a phl163 account, we collect your legal full name, date of birth, mobile number, email address, and the login credentials you choose. This information is required to open and manage your account.

Identity Verification Data

Philippine gaming regulations and anti-money laundering obligations require phl163 to verify the identity of account holders. We may collect a copy of your government-issued identification (such as a Philippine National ID, passport, driver's licence or UMID card), a selfie or photograph for face-matching purposes, and proof of address.

Payment and Transaction Data

We collect records of deposits, withdrawals and betting transactions including amounts, timestamps, payment method references (such as a GCash mobile number or bank account name) and transaction reference numbers. We do not store full payment wallet PINs, bank card CVV numbers or online banking passwords.

Device and Technical Data

When you access phl163.best, our systems automatically collect certain technical information including your IP address, device type and operating system, browser type and version, and session timestamps. This information is used for security monitoring, fraud detection and platform performance management.

Usage and Game Activity Data

phl163 records your game activity including bet history, game sessions, wins, losses and responsible gaming tool usage. This data is used to manage your account, resolve disputes, fulfil regulatory reporting requirements and improve the phl163 platform experience.

Communications Data

If you contact phl163 through live chat, email or any other support channel, we retain records of those communications for quality assurance, dispute resolution and training purposes.

phl163 processes personal data only where there is a lawful basis for doing so. The main legal bases we rely on are:

• Contract Performance: Processing your registration data, payment details and game activity data is necessary to provide you with the phl163 service you signed up for. Without this processing, we cannot operate your account or process transactions.
• Legal Obligation: Philippine gaming regulations and anti-money laundering laws require phl163 to verify the identity of account holders, maintain transaction records and report certain activities to regulatory authorities. We process identity verification data and transaction records to fulfil these obligations.
• Legitimate Interest: phl163 processes device and technical data to detect fraud, prevent account takeovers and maintain the security of the platform. We also process usage data to improve phl163's performance, fix technical issues and develop new features that better serve Filipino players.
• Consent: Where we send you optional marketing communications — such as promotional offers, bonus announcements and game updates — we do so only with your consent. You can withdraw consent for marketing communications at any time through your phl163 account settings or by contacting support@phl163.best.

phl163 does not sell your personal data. We share your information only in the following limited circumstances:

Payment Processors

To process deposits and withdrawals, phl163 shares relevant payment reference information with licensed Philippine payment service providers including GCash, Maya, InstaPay-connected banks and card networks. These providers handle your payment information under their own privacy policies and security standards.

Game Providers

Some phl163 games are provided by third-party game studios. Your game session data — including bet amounts and game results — may be shared with these studios to the extent necessary to resolve game disputes or verify technical outcomes. Game providers do not receive your identity verification documents or payment account details.

Regulatory Authorities

phl163 is required by Philippine law to provide certain transaction and identity information to gaming regulators and, where legally required, to anti-money laundering authorities. These disclosures are mandatory and do not require your consent.

Security and Fraud Prevention

Where phl163 identifies suspected fraud, money laundering, or account compromise, we may share relevant account and transaction data with law enforcement agencies and licensed fraud prevention services. This sharing occurs only where there is a clear legal basis or regulatory obligation.

Professional Advisers

phl163 may share limited personal data with legal counsel, auditors and other professional advisers in the course of obtaining professional advice. All such advisers are bound by confidentiality obligations.

phl163.best uses cookies and similar tracking technologies to make the platform work correctly, keep your session active when you are logged in, and understand how pages are being used. Below is a summary of the types of cookies phl163 uses:

You can manage non-essential cookies through your browser settings. Please note that disabling functionality cookies may affect your phl163 experience — for example, your display preferences may not be saved between sessions. Disabling strictly necessary or security cookies will prevent the platform from working correctly and is not recommended.

phl163 retains personal data only for as long as necessary for the purposes for which it was collected, and in any event for no longer than required by applicable Philippine law.

• Account Data: Retained for the duration of your active phl163 account and for a minimum of five (5) years after account closure, as required by Philippine anti-money laundering regulations.
• Transaction Records: All deposit, withdrawal and betting transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Identity Verification Documents: Retained for the duration of the account plus five (5) years post-closure, or longer if required by a specific regulatory order or ongoing investigation.
• Support Communications: Retained for two (2) years from the date of the last communication in a thread, unless the communication relates to an unresolved dispute.
• Marketing Consent Records: Retained until you withdraw consent and for a reasonable period thereafter to evidence the history of your consent choices.
• Technical and Device Data: Retained for up to ninety (90) days for routine security monitoring; extended where an investigation into suspected fraud or abuse is active.

When personal data is no longer required for its retention purpose, phl163 will either securely delete it or anonymise it so that it can no longer be attributed to any identifiable individual.

phl163 takes the security of your personal data seriously and implements technical and organisational measures designed to protect it against unauthorised access, disclosure, alteration or destruction. Our security measures include:

• Encryption: All data transmitted between your device and phl163.best is protected using TLS encryption. Sensitive data stored on phl163 servers is encrypted at rest.
• Access Controls: Access to personal data within phl163 is restricted to employees and contractors who need it to perform their specific roles. All access is logged and periodically reviewed.
• Fraud Monitoring: phl163 operates real-time monitoring systems to detect unusual account activity, suspicious login attempts and potential payment fraud.
• Incident Response: In the event of a personal data breach that is likely to result in risk to your rights, phl163 will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act.
• Vendor Security: Third-party service providers who process personal data on behalf of phl163 are required to maintain security standards equivalent to or greater than those phl163 applies internally.

No online platform can guarantee absolute security. You also have a role to play by keeping your phl163 login credentials confidential and notifying phl163 immediately if you suspect your account has been accessed without your permission.

phl163 primarily stores and processes personal data within the Philippines. Where engagement of international service providers — such as certain game platform vendors or cloud infrastructure providers — involves transferring personal data outside the Philippines, phl163 ensures that:

• The receiving country has an adequate level of data protection as recognised by the National Privacy Commission of the Philippines, or
• Appropriate contractual safeguards are in place between phl163 and the receiving party, including data processing agreements that bind the recipient to data protection standards consistent with the Data Privacy Act.

phl163 does not transfer personal data to jurisdictions where it would be subject to less protection than is afforded under Philippine law without implementing the safeguards described above.

The phl163 platform is strictly for adults aged 18 years and above. phl163 does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has created a phl163 account or shared personal data with us, please contact support@phl163.best immediately. Upon verification, we will take prompt steps to close the account and delete any personal data that was collected.

Age verification is a mandatory step in the phl163 account registration process. phl163 reserves the right to request additional documentation to confirm the age of any account holder where there is reason to doubt the information provided during registration.

If you wish to exercise any of the data subject rights described in Section 2 of this Privacy Policy — including the right to access, correct, delete or object to the processing of your personal data — you can do so by:

• Email: Send a request to support@phl163.best with the subject line "Data Privacy Request" and a description of the right you wish to exercise. Please include your registered account email address and a brief description of your request.
• Live Chat: Contact the phl163 support team through live chat on the platform. For requests involving access to or deletion of data, you may be directed to submit a written request by email for record-keeping purposes.

phl163 will acknowledge your request within two (2) business days and aim to fulfil it within five (5) business days. In complex cases where additional verification or review is required, we will notify you of the extended timeline.

Some requests — particularly deletion requests — may be limited by legal retention requirements. Where phl163 cannot fulfil a deletion request in full because of a regulatory obligation to retain certain records, we will explain which specific data must be retained and why.

With your consent, phl163 may send you promotional communications about new games, bonus offers, events and platform updates. These communications are sent by email, SMS or push notification depending on your preferences.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any phl163 marketing email.
• Updating your communication preferences in your phl163 account settings.
• Contacting phl163 support at support@phl163.best with a request to remove you from marketing communications.

Please allow up to five (5) business days for your opt-out to take effect across all channels. After opting out, you will continue to receive transactional communications — such as deposit confirmations, withdrawal receipts, security alerts and responsible gaming notifications — as these are necessary for the operation of your account and cannot be opted out of while your account is active.

phl163 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in Philippine law or improvements to the phl163 platform. When we make material changes — those that significantly affect your rights or how we use your data — we will notify you by email at least seven (7) days before the change takes effect.

For minor changes such as clarifications, grammar corrections or updated contact details, we will update the "Last Updated" date at the top of this page without sending individual notifications. We encourage you to review this Privacy Policy periodically to stay informed about how phl163 protects your personal information.

Continued use of the phl163 platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any update, please stop using the platform and contact us to close your account and request deletion of your data where legally permissible.

For any questions, concerns or requests relating to this Privacy Policy or how phl163 handles your personal data, please contact our Data Privacy Officer:

• Email: support@phl163.best (subject: "Data Privacy Request")
• Live Chat: Available on the phl163 platform 24 hours a day, 7 days a week

If you are not satisfied with phl163's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the regulatory authority responsible for overseeing compliance with the Data Privacy Act and can be reached through its official website and public assistance channels.

phl163 takes all privacy complaints seriously and will investigate and respond to every complaint it receives within the timeframes stated in this policy. We are committed to resolving data privacy concerns fairly and transparently for every Filipino member.